Privacy Policy iBet – Malaysia Player Data Protection

IBet is an online betting platform operating at ibet.vg and acts as the sole data controller for all personal information collected from players and visitors to our website. This Privacy Policy applies to all information you provide to us directly, as well as information we collect automatically when you use our services.

This policy covers all iBet service channels, including the main website at ibet.vg, the iBet mobile app for Android and iOS, the Live Chat system, customer support email, and all official iBet social media platforms. Any third-party services connected to the iBet platform have their own privacy policies, and we encourage you to read them separately.

We understand that privacy is a fundamental right of every individual. As such, iBet has built a data management system that is transparent, secure, and fully compliant with all applicable laws in Malaysia. We have never and will never sell your personal data to any third party for commercial purposes.

IBet collects your personal information through several means: information you provide directly during registration, information collected automatically during platform use, and information received from trusted third parties such as payment providers.

IBet uses your personal data for lawful and transparent purposes. Every use of data has a solid legal basis, whether for contract performance, legitimate interests, legal obligation, or your consent.

• Create and manage your account, process registration, and verify your identity through the KYC process as required by law.
• Process your deposits and withdrawals via multiple payment methods including FPX, TNG eWallet, DuitNow QR, Boost, GrabPay, and USDT.
• Provide gaming and betting services, ensuring a smooth and fair playing experience across the ibet platform.
• Detect, investigate, and prevent fraud, money laundering, unauthorized access, and other illegal activities.
• Fulfil legal and regulatory obligations, including reporting to relevant authorities where required.
• Send important service communications such as transaction confirmations, security notifications, and policy updates.
• With your consent, sending promotional information, exclusive offers, and the latest news about iBet games and promotions.
• Analyze usage patterns to improve the platform, enhance the user experience, and develop new features.
• Provide effective customer support and efficiently resolve your complaints or inquiries.

IBet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, in the course of operating our platform, there are certain situations where your data may be shared with selected and trusted parties.

• Payment Providers: Required financial information is shared with licensed payment providers such as FPX processors, TNG eWallet, and crypto providers to process your transactions.
• Game Providers: Minimum technical information required is shared with game providers such as Pragmatic Play and Evolution Gaming to launch your gaming sessions.
• IT Service Providers: Cloud infrastructure, hosting, and cybersecurity service providers that help us operate the platform securely and reliably.
• Legal Authorities: When required by law, court order, or official request from a Malaysian law enforcement agency.
• Analytics Processors: Anonymised and aggregated data shared with analytics services to help us understand usage patterns and improve the platform.

All third parties we work with are bound by strict data protection agreements. They are only permitted to use your data for specified purposes and may not use it for any other purpose without our authorisation.

The security of your personal data is ibet's absolute priority. We consistently invest in the latest security technology and follow industry best practices to ensure your information stays protected against unauthorized access, loss, misuse, or disclosure.

• 256-bit SSL encryption for all data communications between your device and ibet's servers — all transmitted information is unreadable by third parties.
• At-rest encryption for all sensitive information stored in ibet's databases, including passwords hashed using the bcrypt algorithm.
• Two-factor authentication (2FA) is available and encouraged for all player accounts as an effective additional layer of security.
• 24/7 real-time security monitoring by ibet's cybersecurity team to detect and respond to any threats immediately.
• Strict access control — only authorized ibet staff who require the data to perform their duties may access player personal information.
• Regular security audits by independent third parties to ensure our security infrastructure consistently meets the highest standards.
• A comprehensive security incident response plan — in the event of any data breach, we will notify affected users within the timeframe prescribed by law.

IBet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the iBet website. They help us recognise you, remember your preferences, and deliver a more personalised experience.

• Essential Cookies: Required for core platform functions such as login authentication, session security, and privacy preferences. These cookies cannot be disabled without affecting essential platform functionality.
• Functional Cookies: Remember your preferences such as language, region, and display settings to deliver a more personalized experience on every visit.
• Analytics Cookies: Help us understand how players use the ibet platform — most visited pages, session duration, and navigation patterns — for continuous improvement.
• Performance Cookies: Monitor platform performance and detect any technical errors that need attention to ensure a smooth gaming experience.

You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect some features of the iBet platform. For more information on managing cookies, refer to your web browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have important rights regarding the personal data held by iBet. We fully respect these rights and provide straightforward mechanisms for you to exercise them.

• Right of Access: You have the right to request a copy of all personal data we hold about you. We will process this request within 21 business days.
• Right to Rectification: If your data is inaccurate, incomplete, or out of date, you have the right to request a correction. You can update much of your personal information directly from your account.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Please note that some data may need to be retained to fulfil legal obligations.
• Right to Restrict Processing: You have the right to request that we restrict how we process your data in certain situations, such as when you are disputing the accuracy of the data.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time, and we will stop such processing immediately.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another party if required.

IBet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the data is no longer needed, it will be securely deleted or anonymised.

• Active account data — retained for as long as your account is active on the iBet platform and for up to 7 years after account closure to meet financial legal requirements.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC documents — retained for the period required by the relevant regulatory authorities, typically between 5 and 10 years.
• Customer support communication logs — retained for 3 years for quality control and dispute resolution purposes.
• Analytics and technical log data — retained in anonymised aggregate form for a maximum of 2 years.
• Marketing data and communication preferences — retained until you withdraw consent or close your account.

IBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle data. All amendments will be published on this page along with the new effective date.

For material amendments that significantly affect your privacy rights, iBet will provide at least 14 days' advance notice before the changes take effect, via your registered email or an in-platform notification. Continued use of the iBet platform after the effective date constitutes your acceptance of the changes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how iBet handles your personal data, we strongly encourage you to contact us directly. The iBet data protection team is ready to assist you and is committed to responding promptly and transparently.

• Live Chat 24/7 — the fastest way to get an immediate response from ibet's support team, fluent in both English and Bahasa Malaysia.
• Email: [email protected] — for more detailed written enquiries, we will respond within 1–3 business days.
• Page iBet FAQ — contains answers to the most frequently asked questions about privacy and account security.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible for enforcing the Personal Data Protection Act 2010 in Malaysia.